Shipping Policy

This website is operated by Zhaoqing Suisuo Trading Co., Ltd. All purchases and order fulfillment completed through this store are subject to the Service Terms, Privacy Policy, Return Policy and Shipping Policy published on our site. By completing checkout and placing an order, you acknowledge and agree to all policy provisions outlined below.

Order Processing Timeline

We begin processing your order within 1–3 business days once your payment has been successfully confirmed. This window covers product preparation, packaging and shipment arrangements. Processing time is separate from shipping transit time and excludes customs clearance duration or delays caused by logistics carriers.

Estimated Transit Time by Destination

The timelines below are estimates valid after your package departs the fulfillment warehouse:

• North America: 7–15 business days
• European Economic Area (EEA): 8–18 business days
• Southeast Asia: 5–12 business days
• Other global regions: 10–25 business days

These are only projected delivery windows and do not include our 1–3 business day processing period, weekends, public holidays, customs inspection hold-ups, or unexpected disruptions from logistics providers.

Shipping & Fulfillment Location

Depending on stock availability and your delivery destination, your items may be shipped from our partner warehouses located in China, Hong Kong, the United States or other regions. The selected fulfillment location will not affect product quality, pricing or your legal rights related to the order.

Shipping Charges

• Order subtotal US$0.00 – US$49.99: Flat standard shipping rate of US$4.99
• Order subtotal US$50.00 and above: Complimentary standard shipping

All shipping fees will be clearly displayed at checkout prior to payment. Any applicable regional delivery restrictions or promotional terms will also be shown on the checkout page.

Delivery Obligations & Address Accuracy

You must submit full, accurate and valid shipping information at checkout, including the recipient’s full legal name, detailed street address, postal code and active contact number. If delivery failure, package return or shipment delay occurs as a result of incorrect, incomplete or invalid address details provided by you, you will be responsible for all extra expenses, such as re-delivery fees and return handling charges.

A unique tracking number will be issued once your parcel is dispatched. You can look up live delivery status on our official website using this tracking ID.

Customs Duties & Import Fees

For all cross-border international shipments, all applicable import duties, consumption taxes, customs clearance fees, brokerage charges and other local administrative costs imposed in your destination country or region shall be borne entirely by you, in accordance with local customs laws.

GildedBase and Zhaoqing Suisuo Trading Co., Ltd. have no authority over local customs inspection standards, clearance speed, tax assessment or package detention decisions. We will reasonably assist you by supplying required supporting documents upon request, but we accept no responsibility for any costs or losses arising from customs formalities.

Modification of Shipping Details & Address Updates

Once your parcel leaves our warehouse, we cannot amend the delivery address, recipient contact information or shipping method. If you need to adjust your address or order details, please reach out to our official customer service within 24 hours after placing your order and before shipment. We reserve the right to reject your change request if warehouse processing has already commenced.

Delayed and Lost Package Rules

Shipment Delays

The stated delivery timeframes are estimates and are not guaranteed. Hold-ups may arise from international logistics congestion, customs inspections, severe weather, carrier operational failures or other events outside our reasonable control. We will make commercially reasonable efforts to track shipments and share available logistics updates upon your request for overdue orders. Compensation is not guaranteed for delays caused by factors beyond our control. You may contact support to check logistics status for late parcels.

Lost Parcel Verification & Resolution

If tracking records show no movement updates for 15 consecutive business days, or the logistics carrier officially confirms the package is lost or misdelivered, please submit a lost parcel inquiry to customer service with your valid order number and tracking evidence. We will launch an investigation with the logistics partner. Once loss is verified, you may choose one of two remedies: free reshipment of your original items, or a full refund equal to your order amount.

Reshipment or refund claims will not be approved under these circumstances: tracking confirms successful delivery to the address you provided; the package is held by local customs; or the loss is directly caused by inaccurate address information submitted by you. We can still provide available logistics records for your reference in such cases.

Force Majeure

We are not liable for package delays, loss or damage resulting from force majeure events, including but not limited to natural disasters, warfare, regulatory lockdowns, customs policy revisions, or any other events outside our reasonable control. When such incidents occur, we will take practical steps to follow up on shipment status and communicate updates to you where feasible.

Customer Support

For shipping enquiries, please contact us via:
Support Email: service@GildedBase.com
Contact Phone: 16506254279
Business Hours: Monday to Friday: 9:00 AM – 5:00 PM